Every Softly Odd piece is handmade with care.
Many of our creations are made individually, which means each piece may have small differences in shape, texture, or details. These little imperfections are not flaws — they are part of the story and character of each handmade piece.
Because many pieces are one-of-a-kind, the exact item shown in the photos is the piece you will receive.
We carefully photograph each creation to show its details as accurately as possible. However, slight differences in color may appear depending on lighting conditions and screen settings.
All Softly Odd pieces are shipped from China.
Shipping fees are calculated at checkout based on your delivery location. The available shipping options and costs will be displayed before you complete your purchase.
Each piece is carefully packed and prepared before shipping. Orders are usually shipped within 1–3 business days after payment is confirmed.
Once your order has been shipped, tracking information will be available through the “Track Your Order” page in our website footer, whether you have created an account or checked out as a guest.
Delivery times vary depending on your location, shipping method, customs procedures, and local postal services.
Estimated delivery times:
Asia
Approximately 5–15 business days
(Some nearby countries and regions, such as Japan, South Korea, and Southeast Asian countries, may receive orders faster.)
North America
Approximately 10–20 business days
Europe
Approximately 10–25 business days
Australia & New Zealand
Approximately 10–25 business days
Other countries
Approximately 15–30 business days
Please note that these timeframes are estimates and do not include possible delays caused by customs clearance, holidays, weather conditions, or circumstances beyond our control.
We do our best to ensure that your order is shipped and delivered on time. However, we are not responsible for delays caused by circumstances beyond our control, including:
If your order is significantly delayed or appears to be lost in transit, please contact us and we will do our best to assist you.
If your order arrives damaged, please contact us within 7 days of delivery and provide clear photos of the damaged package and items.
We will review the situation and, depending on the circumstances, offer an appropriate solution.
If you have any questions, please contact us at:
Email: hello@softlyodd.shop
Softly Odd does not ordinarily accept change-of-mind returns, refunds or exchanges. This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or otherwise not as described.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and provide photos so we can offer an appropriate solution.
Yes. Every Softly Odd piece is handmade with care.
Each creation is shaped and finished by hand, which means small differences in shape, texture, and details may naturally occur. These little variations are part of the charm of handmade work and make each piece unique.
Yes.
Many Softly Odd creations are one-of-a-kind pieces, and the item shown in the photos is the exact piece you will receive.
For handmade items, small details may vary slightly due to the nature of the creative process.
At the moment, Softly Odd focuses on creating individual pieces and exploring new ideas.
Custom orders may become available in the future. Please follow our updates for future announcements.
Once your order has been shipped, tracking information will be available through the “Track Your Order” page in our website footer.
You can check your order status whether you have created an account or checked out as a guest.
Because many Softly Odd pieces are handmade and one-of-a-kind, we do not accept returns or exchanges for change of mind.
If your order arrives damaged or there is an issue with your item, please contact us within 7 days of delivery with photos, and we will do our best to help.
If you have any questions about an order or a piece, feel free to contact us:
Email: hello@softlyodd.shop
We will reply as soon as possible.
We’re continuously improving our products and services, so the information above may change from time to time without prior notice.